Plexpack offers technical support on a per cases basis into our case management system that is staffed by a team of technical assistants. Your case is owned by an support agent and tracked from start to finish, ensuring continued documentation and closure in every case. This allows us to ensure your case is immediately accepted and addressed to resolution, and to keep a log of service interactions for the life of your machine.
Remote diagnostics, live video connections, chat, email and phone are efficient and safe ways to connect to bring about quick problem identification and resolution to every issue.
We have the expertise to aid with electrical, mechanical, automation or operator training issues. We can also provide PLC/HMI support, help with recipe creation or quote on enhanced software capability.
We also offer a number of self serve tools to access support on this site, include an interactive chat that searches out knowledge articles to help address your questions based on your problem description.