FAQs

General


Policies

Have your service policies changed with COVID19?

Our policies have changed with the onset of the pandemic to ensure both our staff's and our customer's health and safety. We are continuing remote service and offering onsite service where we are able.

For more details on our current service policies check out this post:

Service Policies During COVID

Damark


Maintenance

Why is my L-Bar seal wire contaminated with film?

It is normal for the seal wire of an L-Bar Sealer to become contaminated with film over time with continued use. If you need to clean the build of plastic on the seal wire follow the steps in this article:

Cleaning L-Bar Seal Wire

 

How do I change the seal wire in my L-Bar Sealer?

To learn how to change the seal wire in an L-Bar Sealer you can check out this help article

 

How to Change the Sealing Wire in an L-Bar Sealer 

Troubleshooting

How do I correct seal-wire breakage?

It can happen that seal-wire can warp or break due to overheating. To learn how to correct seal-wire breakage check out this article,

Seal Wire Breakage

 

Emplex


Maintenance

Why are concentric circles appearing on the HMI screen?

If you are experiencing issues with the HMI screen on your machine or are seeing concentric circles appear on the HMI screen, you may need to calibrate the HMI screen to restore correct function.  To learn more about calibrating the HMI screen read the article linked below.

Calibrating the HMI Screen

Why do the teflon bands keep breaking?

It is common for teflon bands to break when under excessive tension. When replacing and tensioning the teflon bands on your machine it is important you do not tension them excessively. Read the articles below for more information and best practices on Teflon bands. 

Teflon Band Breakage

How to Replace, Track and Tension Teflon Bands

How do I change the bearing blocks on my MPS7103?

Read the article linked below to learn how to change the bering blocks on our MPS7103 vacuum, gas flush system.

How to Change the Bearing Blocks on an MPS7103

Set-up

What's the difference between logging in as an Engineer vs. a techincian?

There are two ways to log into a machine: as a technician or as an engineer. The difference is in the level of access assigned to these two user profiles.

Technicians will have access to load or save existing recipes and change machine configuration and operating parameter. 

Engineers will have full access to machine configuration and parameters.

To learn how to login with these user profiles check out this article: 

How to Log In

How can I change a machine parameter?

To change a machine parameter on your Emplex machine, simply edit the Set Value of the respective parameter on the parameter screen.

For more fulsome step-by-step process of changing machine parameters, you can read the article below.

How to Change Machine Parameters

How do I control speed of my machine?

On your Emplex machine you can manage the speed settings by logging on as a technician or engineer and naviagting to the staus screen. There you can modify the machine parameters including speed. 

Learn how to Set Up Speed Control

Can I program specific recipes for different material runs?

Yes. All our Emplex & VacPack machines allow for recipe creation. You can create and save recipes with desired temperature, speed and pressure for different product runs and materials. For step-by-step insturctions on how to program in a recipe to your machine check out this article. 

How to Change Machine Parameters

Troubleshooting

What does it mean if my machine is showing negative temperature?

If the status screen on your machine is showing a negative temperature this could be a problem with the thermocouple wires in the PLC. 

 

Status Screen Showing Negative Temperatures

Why are my seal bars not heating up?

If the seal bars are not heating up there could be a problem with the electrical connections to the sealing section. 

Seal Bars Not Heating Up

Why are my sealers and conveyor running in different directions?

If the seal direction and the conveyor on your system are running in opposite directions, you may need to rearrange the wiring on the speed control board. For more information on correcting this problem read our articles. 

Sealer & Conveyor Running in Opposite Directions 

Experiencing Problems Sealer/Conveyor Speed

Why do my packages keep dropping from the rails?

If your packages are dropping from the infeed rails before reaching the end of the rail your machine may not be carrying the weight of your package. This can be corrected by adjusting the bridge mounting screws. For ste-by-step instructions on how to correct this problem read the article linked below.

In-feed Rail Not Holding Enough Weight

My machine won't run longer than 10s and I am getting motor failure error.

If your machine is not running at your set speed this may cause the machine to shut-off and you may see a motor failure error. To correct this problem read the following article:

Motor Failure

Why is my machine making excessive noise?

If you are hearing unusual or excessive noise coming from your sealer or your conveyor the cause may be your motor. It is common for a DC motor to make noise when the motor is new or too old. 

For more information read our article 

Experiencing Sealer or Conveyor Motor Noise

Why is my product counter wrong?

There are a few possible reasons that the product counter on your machine is incorrect. Be sure to check infeed direction and product sensor configurations.

For more information read our article:

Problems With Product Counter

Why do the teflon bands keep breaking?

It is common for teflon bands to break when under excessive tension. When replacing and tensioning the teflon bands on your machine it is important you do not tension them excessively. Read the articles below for more information and best practices on Teflon bands. 

Teflon Band Breakage

How to Replace, Track and Tension Teflon Bands

VacPack


Maintenance

Why are concentric circles appearing on the HMI screen?

If you are experiencing issues with the HMI screen on your machine or are seeing concentric circles appear on the HMI screen, you may need to calibrate the HMI screen to restore correct function.

Set-up

Can I create recipes within the machine?

Yes. All our Emplex & VacPack machines allow for recipe creation. You can create and save recipes with desired temperature, speed and pressure for different product runs and materials. Our Vacpack equipment also always you to save number and length of cycles.  For step-by-step insturctions on how to program in a recipe to your machine check out this article. 

How to Change Machine Parameters

What's the difference between logging in as an Engineer vs. a techincian?

There are two ways to log into a machine: as a technician or as an engineer. The difference is in the level of access assigned to these two user profiles.

Technicians will have access to load or save existing recipes and change machine configuration and operating parameter. 

Engineers will have full access to machine configuration and parameters.

To learn how to login with these user profiles check out this article: 

How to Log In

How can I change a machine parameter?

To change a machine parameter on your Emplex machine, simply edit the Set Value of the respective parameter on the parameter screen.

Learn more

How To Change a Mahine Parameter

Is there a guide to starting up a VS1?

Yes. Check out the article in our help center linked below to find a step-by-step guide on starting up the VS1.

 

How to Start Up a VS1

Troubleshooting

What does it mean if my machine is showing negative temperature?

If the status screen on your machine is showing a negative temperature this could be a problem with the thermocouple wires in the PLC. To learn more on correcting this issue read this article:

Status Screen Showing Negative

Why are my seal bars not heating up?

If the seal bars are not heating up there could be a problem with the electrical connections to the sealing section. 

Read more here:

Sealing Bars Not Heating Up