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Plexpack Certain Assist

At Plexpack, we know the relationship with our customers does not end with the shipment of a machine.

We believe in a lasting, supportive relationship with everyone operating and maintaining our equipment. Plexpack Certain Assist provides training, support and service to your investment throughout it's lifecycle. 

Whether you need parts for a machine that is 30 years old or service on a machine 1000 miles away, we understand the cost and need to reduce machine downtime, and Plexpack Certain Assist is here to provide personal, reliable and experienced attention to your service or part requirements. With Plexpack technicians based in California and Toronto, and a network of service techs across North, Central & South America, and Europe you can be certain that Plexpack will be there to assist. 

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Services for All Your Needs

Plexpack stands behind our solutions with comprehensive aftermarket support, service, onsite or remote training and genuine OEM parts. We commonly provide sales, service and support in English, French, Spanish and Portuguese. You can be certain that from first contact through the entire product lifecycle, Plexpack will provide personal attention to your flexible packaging needs.

Testimonials
Alimentos Nutrion currently has an Emplex sealing machine, with more than 10 years of use and to this day it still seems brand new. The sealer is great in our production, and so it’s easy for me to recommend the sealer to anyone; yearly our production increases around 10%, and it continues to give us excellent results.
Ing Jorge Luis Espinal R. COO — Alimentos Nutrion
Plexpack has been our partner for over a decade. Reliable Equipment; fast and qualified service (when needed); parts are always in stock!
Thomas Vohl – Canada Compound Corporation
We have owned over the past 30 years, if not longer and still own several Emplex band sealers. These machines are simple, reliable, efficient, quiet and almost idiot proof. We use them to seal fresh curd cheese in a variety of sizes and thicknesses of polybags and laminate bags. They are simple and very user friendly. They require very little maintenance, and cleaning frequencies are minimal depending on the volume of bags and the type of product being sealed. Fresh cheese curd is not the cleanest or driest product to seal. I cannot recall ever having downtime caused by any of our machine breaking while in use. We have dropped our portable machines in the plant several times over the decades and despite the fact that these models have been out of production for over 25 years, we can always get them fixed. We purchased a new MPS6100-M machine in the fall of 2013 from Plexpack. We had a timely delivery, easy set-up and we were operational in less than an hour from uncrating. The customer service is second to none with rapid fulfillment of my orders and deliveries for consumables and the odd spare part. Plexpack is a simple, straightforward, down to earth company that understands our business needs. Keep up the good work!
William Castle – La Fromagerie Victoria
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