With 50 years of providing top-of-the-line packaging equipment, we know how important service and parts availability is for our customers. Whether it’s a bag sealer, shrink bundler, or jaw-style vacuum sealer, we at Plexpack have implemented various systems and programs to ensure that our customers are getting consistently industry-leading equipment and service.
Want to know more? Read on or check out what our customers have to say about us.
Service Technicians from California to Chile to the UK!
At Plexpack, we pride ourselves on providing high-quality, North American-made packaging equipment to our customers. But we also understand that our customers need more than just equipment – they need support and service to keep their operations running smoothly. That's why we have trained service technicians located in Texas, Wisconsin, California, BC, Ontario, Colorado, and Mexico, Chile, and even the UK!
Having service technicians strategically located across the globe allows us to respond quickly to our customers' needs. When a customer experiences a problem with their packaging equipment, they don't have to wait for a technician to travel across the country or even across the continent. Our technicians are nearby and can quickly be on-site to diagnose and fix the issue.
In addition to fast response times, our technicians are highly trained and experienced in working with our equipment. They know our machines inside and out and are equipped with the necessary tools and parts to make repairs on the spot. This means less downtime for our customers and fewer disruptions to their operations.
But our service doesn't stop at repairs. Our technicians also provide preventive maintenance services and maintenance staff training to help keep our customers' equipment running smoothly. Regular maintenance can help troubleshoot potential issues before they become major problems, and it can help extend the life of the equipment. Our technicians work with our customers to develop a maintenance schedule or plan that meets their needs and helps ensure the continued performance of their equipment.
From Conveyors to Components, Made in Canada with Parts in Stock!
At Plexpack, we are also proud to say that our equipment is made in Canada. Our manufacturing facility in Toronto, Ontario, is equipped with state-of-the-art machinery and staffed by a skilled team of engineers. One of the advantages of manufacturing our equipment in-house is that we have full control over the production process, from design to delivery. This allows us to maintain the highest standards of quality and ensures that our customers receive reliable and durable equipment that meets their specific needs. We also have our own machine shop and 3D printing capabilities on site. This allows us to produce custom parts and components quickly and efficiently, ensuring that we always have the necessary parts in stock to support our customers.
Our commitment to quality and customer service is reflected in everything we do, from manufacturing and maintenance to service and support. By having dedicated service technicians located across North America and Latin America, and by manufacturing our equipment in Canada and maintaining a comprehensive inventory of parts, we're able to provide our customers with the best possible packaging solutions and the highest level of service and support.